Shipping Policies & Guides
At STI Heaven, we are dedicated to providing a seamless and efficient shipping experience for all our customers. Below, you will find detailed information about our shipping policies and guidelines to ensure you receive your parts in a timely and secure manner.
Shipping Options
Standard Shipping
- Delivery Time: 5-7 business days
- Cost: Calculated at checkout based on weight and destination
- Tracking: Full tracking available
- SHIP TO ALL AUSTRALIA
Express Shipping
- Delivery Time: 2-3 business days
- Cost: Calculated at checkout based on weight and destination
- Tracking: Full tracking available
Overnight Shipping
- Delivery Time: 1-2 business days
- Cost: Calculated at checkout based on weight and destination
- Tracking: Full tracking available
Local Delivery Available
Local delivery to Western Sydney.
Local Pick up Available
From our yard in Kingswood Warehouse.
Shipping Guidelines
Order Processing Time
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Packaging
All parts are carefully packaged to prevent damage during transit. Larger items or bulk orders may be shipped in multiple packages.
International Shipping
We ship to select international locations. Please check availability at checkout. International shipping times and costs vary by destination.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package through the provided link.
Delivery Issues
If your order is delayed, please contact our customer service team for assistance. We will work with the carrier to resolve any issues as quickly as possible.
If your package is lost in transit, please contact us. We will initiate an investigation with the carrier and work to resolve the issue promptly.
All returned parts will be inspected upon receipt. If the part is found to be defective, we will process the replacement or refund as per the warranty terms.
Customer Satisfaction
If you have any questions or need further assistance with your order, please contact our customer service team at info@partsezi.com or call 3192 1300 623 466. We are here to help!